we are currently on holidays until the 16th of november, all orders from today onwards will be processed and sent on the 19th of november. thank you for your patience.

Shipping Information

SHIPPING

Our Website's shipping has been integrated with Australia Post which means that all price totals for shipping is completely weight dependent. CTM do not set these prices as they are set by Australia Post.  

You'll receive an email with your tracking information once your order has been processed. Processing can take up to 2 business days. All Express Post orders will be processed the next business day.  CTM do not operate on weekends or public holidays.

CTM utilises Australia Post with the following time frames:

(Please be aware of your location and if you fall within the timeframes below by clicking on this link https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage )

Express Shipping

1 - 3 business days (If within Australia post express zones - allow up to an extra 5 business days for rural areas or for suburbs not within the express zone)

Standard Shipping

5+ business days


Shipments are not processed on Saturdays, Sundays and on Australian public holidays.


Shipping couriers do not deliver on weekends or Australian public holidays.
Shipping may take additional time during sale periods, holidays and extreme weather events.


Your address can be amended after payment is received if your requested change is received by head quarters prior to the care package being sent. Please email hello@ctmcarepackages.com at your earliest convenience.


Metropolitan areas in Sydney, Melbourne and Brisbane only.


Only one delivery attempt will be made for ALL Shipping.


Any request for Authority to Leave without Signature will be at your own risk.

I entered the wrong address, what should I do?

Your address can be amended after payment is received if your requested change is received by head quarters prior to the care package being sent. Please email hello@ctmcarepackages.com at your earliest convenience.


In the event that the wrong address is indicated in the order, and the package is delivered, CTM will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with a wrong/invalid address.

Do you offer Gift Packaging?

Yes! We provide Gift Wrapping - please advise if you would like your gift wrapped at checkout in the comments section.

Please note:

Each care package will be wrapped individually unless otherwise requested.

What should I do if my order has not arrived?

To track and check the status of your order please click the link attached in the shipping confirmation email sent to your mailbox . We will notify you via email when your package is in transit and ready for delivery.

Will I get charged for a re-delivery?

There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.

Any request for Authority to Leave without Signature will be at your own risk.

Can I collect my order directly from CTM Care Packages?

We don't currently offer store pick-up at the moment.