IT'S THAT MAGICAL TIME OF YEAR! WHICH ALSO MEANS POSSIBLE POSTAGE DELAYS.. ANYTHING ORDERED AFTER THE 10TH OF DECEMBER MAY NOT ARRIVE BY CHRISTMAS!

Returns Policy

What happens if I am unhappy with the product I purchase or I changed my mind?

Shopping online can be tricky, however, we do not refund or exchange orders due to change of mind. If you have any enquiries with regards to what you’ve purchased, please email us at hello@ctmcarepackages.com. 

For returns on faulty goods the returned care package must meet the following conditions:

  • Item must be in its original purchase condition, unused, unmarked and not defaced in any manner
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set
  • Gifts with Purchase and samples must also be returned if it is included in the purchase.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable
  • For broken or damaged goods please email a photo through to hello@ctmcarepackages.com

Please email us at hello@ctmcarepackages.com for a return address
*Shipping cost will not be refunded by CTMcarepackages and refund will only be via cash voucher. The Credit voucher can be used for online purchases only.